Updated: 3/7/2022
Timeline
On February 1, 2022, we officially kicked off the implementation phase of the new CRM, which we expect to last two years. The timeline allows for pauses during days of giving, FYE and CYE reporting, and other major projects.
The implementation will put significant new burdens on staff resources — many in Advancement Services will be dedicating 50% or more of their time to the project — but we’re fully committed to supporting essential fundraising, engagement, and advocacy efforts throughout the process.
As you can see in the timeline graphic above, while working on the ten core sprints, we will also be developing our new constituent portal and online giving processes (both using Salesforce Experience Cloud), preparing for the transition from Encompass (iModules) to Marketing Cloud (email) and Blackthorn (events), and building new data integrations in partnership with the UT System Department of Technology Services.
How will the new ERP (Enterprise Resource Planning) system affect us?
This is an exciting time for technology change at the University of Tennessee! In addition to our new CRM, the UT System has contracted with Oracle to replace IRIS, UT Knoxville is preparing to transition to a new student experience CRM, and UT Knoxville athletics is moving to Ticketmaster.
The core CRM team and Huron are collaborating closely with leaders of those projects, and we’re preparing for all potential scenarios. Our CRM will go live before the new ERP, so we will build an integration with IRIS while also laying the groundwork for future integrations with Oracle.