Advancement Services

Advancement Services is dedicated to supporting the University of Tennessee’s fundraising and constituent engagement efforts. Our 34-person team manages alumni and donor records, business intelligence, enterprise systems, online engagement, prospect management and research, and user services.

Alumni and Donor Records

Gift processing (checks, cash, credit cards, securities, payroll deduction, donor advised funds, and more) and demo/bio information.

Laura Coffey
Assistant Director of Alumni & Donor Records
(865) 974-5477
lcoffey@utfi.org

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Business Intelligence

Data mining, predictive modeling, business intelligence, donor acquisition, retention, and engagement.

Ben Chandler
Senior Business Intelligence Analyst
(865) 974-0945
bchandler@utfi.org

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Enterprise Systems

ANDI (alumni and donor database), SmartCall, document imaging, servers, networks, and security.

Michael Carter
Assistant Vice President of Advancement Services
(865) 974-7781
mcarter@utfi.org

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Online Engagement

Online giving, email marketing, event registration, crowdfunding, data collection, web content management, and online directories.

Darren Hughes
Director of Online Engagement
(865) 974-2507
dhughes@utfi.org

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Prospect Management and Research

Prospect identification, coordination of assignments, gift agreements, fund accounts, and processing securities.

Terri Clark
Director of Prospect Research and Management
(865) 974-2806
tclark@utfi.org

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User Services

Ad hoc reporting, help desk, training, and hardware and software support.

Andrew Aslinger
Director of User Services
(865) 974-3945
taslinge@utk.edu

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What's New?

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Advancement ServicesHow Do I?

Advancement Services Processes Training

This video covers more than a dozen essential business processes.

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Advancement ServicesBusiness IntelligenceHow Do I?

Understanding Dashboards

Since 2016, the BI team has developed more than 90 dashboards.

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ProfileUTK

Jill Passano

Jill is the Associate Director of Foundation Engagement at UT Knoxville.

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Advancement ServicesOnline Engagement

Online Giving Enhancements

Four major changes are in the works for our giving forms.