10.1.6 Lists and Segments Manager
Instructions for uploading, editing and managing email lists.
Advancement Services is dedicated to supporting the University of Tennessee’s fundraising and constituent engagement efforts. Our 34-person team manages alumni and donor records, business intelligence, enterprise systems, online engagement, prospect management and research, and user services.
ask@utfi.org
andiupdates@utfi.org
online@utfi.org
(865) 974-4153
Staff List
Gift processing (checks, cash, credit cards, securities, payroll deduction, donor advised funds, and more) and demo/bio information.
Laura Coffey
Director of Alumni & Donor Records
(865) 974-5477
lcoffey@utfi.org
Data mining, predictive modeling, business intelligence, donor acquisition, retention, and engagement.
Ben Chandler
Associate Director of Business Intelligence
(865) 974-0945
bchandler@utfi.org
ANDI (alumni and donor database), SmartCall, document imaging, servers, networks, and security.
Michael Carter
Assistant Vice President of Advancement Services
(865) 974-7781
mcarter@utfi.org
Online giving, email marketing, event registration, crowdfunding, data collection, web content management, and online directories.
Melanie Edwards
Director of Online Engagement
(865) 974-9803
medwards@utfi.org
Prospect identification and research, wealth screenings, portfolio management, coordination of assignments, gift agreements and account requests.
Terri Clark
Director of Prospect Development
(865) 974-2806
tclark@utfi.org
Ad hoc reporting, help desk, training, and hardware and software support.
Darren Hughes
Director of User Experience
(865) 974-2507
dhughes@utfi.org
Instructions for uploading, editing and managing email lists.
How to access reporting metrics for email marketing campaigns.
A/B testing enables admins to test one of three variables in an email campaign.
A step-by-step guide for creating paid or free events in Encompass.