Advancement Services

Advancement Services is dedicated to supporting the University of Tennessee’s fundraising and constituent engagement efforts. Our 34-person team manages alumni and donor records, business intelligence, enterprise systems, online engagement, prospect management and research, and user services.

Project Updates

Constituent Management

Gift processing (checks, cash, credit cards, securities, payroll deduction, donor advised funds, and more) and demo/bio information.

Laura Coffey
Director of Alumni & Donor Records
(865) 974-5477
lcoffey@utfi.org

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Business Intelligence

Data mining, predictive modeling, business intelligence, donor acquisition, retention, and engagement.

Ben Chandler
Associate Director of Business Intelligence
(865) 974-0945
bchandler@utfi.org

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Enterprise Systems

ANDI (alumni and donor database), SmartCall, document imaging, servers, networks, and security.

Michael Carter
Assistant Vice President of Advancement Services
(865) 974-7781
mcarter@utfi.org

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Online Engagement

Online giving, email marketing, event registration, crowdfunding, data collection, web content management, and online directories.

Melanie Edwards
Director of Online Engagement
(865) 974-9803
medwards@utfi.org

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Prospect Development

Prospect identification and research, wealth screenings, portfolio management, coordination of assignments, gift agreements and account requests.

Terri Clark
Director of Prospect Development
(865) 974-2806
tclark@utfi.org

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User Experience

Ad hoc reporting, help desk, training, and hardware and software support.

Darren Hughes
Director of User Experience
(865) 974-2507
dhughes@utfi.org

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What's New?

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10.2 Encompass EventsHow Do I?Online Engagement

10.2.2 Adding a Calendar Announcement

How to add a placeholder for an upcoming event to the event calendar.

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10.2 Encompass EventsHow Do I?Online Engagement

10.2.2 Creating an Event Detail Page

Creating an event landing page for an event registration hosted outside of Encompass.

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10.2 Encompass EventsHow Do I?Online Engagement

10.2.4 Event Reporting

How to build and access an event report in Encompass.

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10.2 Encompass EventsHow Do I?Online Engagement

10.2.5 Event Adjustments

How to adjust both fee-based and free event registrations, as well as the associated guest registrations