Advancement Services

Advancement Services is dedicated to supporting the University of Tennessee’s fundraising and constituent engagement efforts. Our 34-person team manages alumni and donor records, business intelligence, enterprise systems, online engagement, prospect management and research, and user services.

Project Updates

Constituent Management

Gift processing (checks, cash, credit cards, securities, payroll deduction, donor advised funds, and more) and demo/bio information.

Laura Coffey
Director of Alumni & Donor Records
(865) 974-5477

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Business Intelligence

Data mining, predictive modeling, business intelligence, donor acquisition, retention, and engagement.

Ben Chandler
Associate Director of Business Intelligence
(865) 974-0945

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Enterprise Systems

ANDI (alumni and donor database), SmartCall, document imaging, servers, networks, and security.

Michael Carter
Assistant Vice President of Advancement Services
(865) 974-7781

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Online Engagement

Online giving, email marketing, event registration, crowdfunding, data collection, web content management, and online directories.

Melanie Edwards
Director of Online Engagement
(865) 974-9803

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Prospect Development

Prospect identification and research, wealth screenings, portfolio management, coordination of assignments, gift agreements and account requests.

Terri Clark
Director of Prospect Development
(865) 974-2806

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User Experience

Ad hoc reporting, help desk, training, and hardware and software support.

Darren Hughes
Director of User Experience
(865) 974-2507

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What's New?

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10.2 Encompass EventsHow Do I?Online Engagement

10.2.5 Event Adjustments

How to adjust both fee-based and free event registrations, as well as the associated guest registrations

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10.3 Encompass DonationsHow Do I?Online Engagement

10.3.1 Donations Reporting

How to pull a report of who has donated through an online Encompass campaign.

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10.3 Encompass DonationsHow Do I?Online Engagement

10.3.2 Creating a Short Giving URL

How to pull a report of who has donated through an online Encompass campaign.


Central Services: Office/Remote Work Schedule

Please find the schedule at the link below. If changes need to be made, please contact Blake Hicks at Central Services…