Advancement Services

Advancement Services is dedicated to supporting the University of Tennessee’s fundraising and constituent engagement efforts. Our 34-person team manages alumni and donor records, business intelligence, enterprise systems, online engagement, prospect management and research, and user services.

Project Updates

Constituent Management

Gift processing (checks, cash, credit cards, securities, payroll deduction, donor advised funds, and more) and demo/bio information.

Laura Coffey
Director of Alumni & Donor Records
(865) 974-5477

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Business Intelligence

Data mining, predictive modeling, business intelligence, donor acquisition, retention, and engagement.

Ben Chandler
Associate Director of Business Intelligence
(865) 974-0945

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Enterprise Systems

ANDI (alumni and donor database), SmartCall, document imaging, servers, networks, and security.

Michael Carter
Assistant Vice President of Advancement Services
(865) 974-7781

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Online Engagement

Online giving, email marketing, event registration, crowdfunding, data collection, web content management, and online directories.

Melanie Edwards
Director of Online Engagement
(865) 974-9803

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Prospect Development

Prospect identification and research, wealth screenings, portfolio management, coordination of assignments, gift agreements and account requests.

Terri Clark
Director of Prospect Development
(865) 974-2806

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User Experience

Ad hoc reporting, help desk, training, and hardware and software support.

Darren Hughes
Director of User Experience
(865) 974-2507

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What's New?

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10.1 Encompass EmailHow Do I?Online Engagement

10.1.1 Email Naming Convention

A set of rules that applies to the creation of an Encompass email.

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10.1 Encompass EmailHow Do I?Online Engagement

10.1.2 Email Lists 101

Data requirements and formatting instructions for Encompass email lists.

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10.1 Encompass EmailHow Do I?Online Engagement

10.1.3 Navigating Email Home

Email Home allows administrators to start, edit, and schedule campaigns.

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10.1 Encompass EmailHow Do I?Online Engagement

10.1.4 Creating an Email

A step-by-step guide for creating standardized emails in Encompass.